Policies

Online Ordering

Placing or Changing Your Order

Online orders will be accepted up to 36 hours before your Event Time; changes to your order must be requested by phone to make sure we can accommodate.

​

Deposits

A deposit may be required to hold the date of your event.

a.) The deposit is non-refundable and is credited toward the cost of your event.

b.) In the event your party is canceled or postponed prior to 72 hours of the event start time, the party can be rescheduled for a date that is available to Southern Farm Catering and the deposit will be transferred to the new date.

c.) In the event that the party is canceled, postponed, or rescheduled within 72 hours of the event start time, the deposit is non-refundable and a new deposit will be required to book another date.

​

Cancellation Policy/Refunds

Orders can be canceled with a full refund (minus the deposit) up to 10 days before your Event Time.

A partial refund of 30% will be given between 5 and 9 days before the Event Time. After this deadline, there is no refund within 4 days of the Event Time.

​

Payment
Payments online are via credit card only, which will incur a 3.5% convenience fee.

Orders will be charged in full at time of order and the system will email you a receipt.

In the event your card is declined at the time of processing, please provide an alternative payment in full or contact us for alternate arrangements or your order will be canceled.